Show the evidence
Your team should be able to inspect the source, timing, and account context behind a finding before acting on it.
About ChurnAI
Understand the customer before the next conversation
A renewal is approaching. Product usage has fallen. A support issue remains open. Your account owner needs to understand how those facts fit together before picking up the phone.
We’re building ChurnAI to bring that context into the AI workspace your team already uses, with the evidence available to inspect.
Why we’re building ChurnAI
Preparation takes time your customers need
Preparing for a customer conversation often means opening several tools. You check product activity, look up billing, read support tickets, and search the CRM for the last meaningful interaction.
Then you still have to work out what changed and what deserves attention.
That preparation takes time on one account. Across a portfolio, it becomes difficult to give each customer the attention their situation requires.
With ChurnAI, your team can ask about an account, examine the supporting evidence, and prepare the next conversation from the same workspace.
The questions that matter
Built around your working day
A useful answer should help your team decide what to investigate or do next. It should also make its sources clear enough to challenge.
- Which accounts need my attention this week, and why?
- Has this customer reached the value they expected?
- What should I understand before discussing renewal?
- Is there enough evidence to start an expansion conversation?
- What has happened since the last account owner handed over?
Our principles
What guides our decisions
Fit the way teams work
Through MCP, your team can access customer context inside a compatible AI workspace and use it to prepare briefs, investigate changes, and draft follow-ups.
Explain how data is handled
Customers should understand where their data lives, who can access it, and what their AI provider processes. Those details should be clear before setup.
Keep people responsible for the relationship
Your CSM knows things a connected system may miss. They review the evidence, apply their judgment, and decide what to say to the customer.
A direct conversation
Talk to the founder
Bring the account question your team finds hardest to answer. Discuss the systems you use, the context you struggle to find, and what a useful answer would look like.
You can reach out directly at shajeed@trychurnai.com.
Start with one account
Bring a real customer question
Use the pilot to examine the available evidence and assess how ChurnAI fits your workflow.